Patient Experience

Our Approach
At the first visit to an Accessible Dental Services (ADS) dentist, after an initial assessment, as much work as possible is completed.  A treatment plan is then created for the individual to address all existing conditions.

Once a base-line has been established, ADS dentists work with individuals to identify any potential risk factors that would determine the need for, and frequency of, follow up visits to enhance the outcomes of the preventative care they are now receiving.  For example, side effects resulting from helpful medications that are commonly prescribed for individuals with Autism Spectrum Disorders, intellectual disabilities, or behavioral health diagnoses can be devastating.  As true specialists providing dental care for individuals with disabilities, the experienced and compassionate ADS professional team recognizes and addresses the unique medical and/or non-medical needs of each patient.

We are aware that many consumers may not be able to sit in a typical dental chair, or may be hypersensitive about the simplest dental procedures, including a basic exam.  In some cases, a routine cleaning and exam may require anesthesia.  We understand.  ADS will offer intravenous (IV) sedation, if required, as a necessary measure to ensure a complete and thorough dental examination, including any needed restorative services.  As a result, our team accommodates extended appointments, provides seating contingent on the person’s needs and ensures additional support staff that are able to identify with the potential fear, anxiety and discomfort of the appointment.

What to Expect at the Appointment

Upon arrival, you will first be seated in the main reception area.  The patient will then be called back to the operatory room and the caregiver (agency staff or family member) will accompany them.  The anesthesiologist or dentist will release the caregiver, when they are ready to begin.

At this time, the caregiver may go back to the main reception area or the staff waiting room to have some refreshments while the patient is receiving dental care.  When the dental care appointment is complete, you will be notified and will go into the operatory to accompany the patient to either the reception area or recovery room, if needed.

Follow up appointments are scheduled prior to leaving the office. If the patient has been sedated, it is recommended that they go home and rest for the remainder of the day. If they were not sedated, they may resume their normal activity and diet.